{"id":1169,"date":"2024-02-23T18:03:03","date_gmt":"2024-02-23T16:03:03","guid":{"rendered":"https:\/\/www.energy-link-trade.com\/?page_id=1169"},"modified":"2024-02-28T12:31:48","modified_gmt":"2024-02-28T10:31:48","slug":"information-for-electricity-consumers-and-regulatory-documents","status":"publish","type":"page","link":"https:\/\/www.energy-link-trade.com\/en\/information-for-electricity-consumers-and-regulatory-documents\/","title":{"rendered":"Consumer information and regulatory documents \u2013 electricity"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1169\" class=\"elementor elementor-1169\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d498350 e-flex e-con-boxed e-con e-parent\" data-id=\"d498350\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9598dd3 e-con-full e-flex e-con e-child\" data-id=\"9598dd3\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13ed86a elementor-widget elementor-widget-heading\" data-id=\"13ed86a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Consumer information and regulatory documents<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ff7ae8 e-flex e-con-boxed e-con e-parent\" data-id=\"0ff7ae8\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96bf066 elementor-widget elementor-widget-text-editor\" data-id=\"96bf066\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>We have collected all the necessary information so that each of you can learn about your rights and feel protected, because we understand how important it is for you to take care of your business, and not waste time searching for the necessary information.<\/p>\n<div id=\"content\" class=\"site-content\">\n<div class=\"ast-container\">\n<div id=\"primary\" class=\"content-area primary\">\n<p><\/p><main id=\"main\" class=\"site-main\"><p><\/p>\n<article id=\"post-1740\" class=\"post-1740 page type-page status-publish ast-article-single\">\n<div class=\"entry-content clear\">\n<div class=\"elementor elementor-1740\" data-elementor-type=\"wp-page\" data-elementor-id=\"1740\">\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52a72ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52a72ac\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-no\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c38404f\" data-id=\"c38404f\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-f4ea28b elementor-widget elementor-widget-text-editor\" data-id=\"f4ea28b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"page-content page-single-content\">\n<div class=\"main-section\">\n<div class=\"main-container\">\n<div class=\"main-content\">\n<div class=\"text-holder link-decoration\">\n<div class=\"container\">\n<p>For your convenience, we have placed on this page a list of regulatory documents that regulate relations between the Supplier and Consumers-legal entities in the retail market.&nbsp;<strong>electrical energy<\/strong>:<\/p>\n<ol>\n<li>Law of Ukraine&nbsp;<a href=\"https:\/\/zakon2.rada.gov.ua\/laws\/show\/2019-19\" target=\"_blank\" rel=\"nofollow noopener\"><u>\u00ab&quot;About the electricity market&quot;\u00bb<\/u><\/a>.<\/li>\n<li>Law of Ukraine&nbsp;<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/1023-12\" target=\"_blank\" rel=\"nofollow noopener\"><u>\u00ab&quot;On the Protection of Consumer Rights&quot;\u00bb<\/u><\/a>.<\/li>\n<li>Law of Ukraine&nbsp;<a href=\"https:\/\/zakon4.rada.gov.ua\/laws\/show\/393\/96-%D0%B2%D1%80\" target=\"_blank\" rel=\"nofollow noopener\"><u>\u00ab&quot;On citizens&#039; appeals&quot;\u00bb<\/u><\/a>.<\/li>\n<li>Law of Ukraine <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/main\/2657-12\" target=\"_blank\" rel=\"nofollow noopener\">About information\u00bb<\/a><\/u>.<\/li>\n<li>Law of Ukraine&nbsp;<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/2939-17\" target=\"_blank\" rel=\"nofollow noopener\"><u>\u00ab&quot;On access to public information&quot;\u00bb<\/u><\/a>.<\/li>\n<li>Law of Ukraine&nbsp;<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/2297-17\" target=\"_blank\" rel=\"nofollow noopener\"><u>\u00ab&quot;On the protection of personal data&quot;\u00bb<\/u><\/a>.<\/li>\n<li>Law of Ukraine <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/1540-19\" target=\"_blank\" rel=\"nofollow noopener\">About the National Commission for State Regulation in the Spheres of Energy and Utilities (NCRECU)<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated 27.12.2017 No. 1469 <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v1469874-17\" target=\"_blank\" rel=\"nofollow noopener\">On approval of the Licensing Conditions for conducting business activities for the supply of electricity to consumers<\/a>\u00bb<\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 307 <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v0307874-18\" target=\"_blank\" rel=\"nofollow noopener\">On approval of the Market Rules&quot;\u00bb<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 308 <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v0308874-18#Text\" target=\"_blank\" rel=\"nofollow noopener\">On approval of the Rules of the day-ahead and intraday markets\u00ab<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 312 <u>\u00ab<a href=\"https:\/\/zakon0.rada.gov.ua\/laws\/show\/v0312874-18\/page#n28\" target=\"_blank\" rel=\"nofollow noopener\">&quot;On approval of the Rules of the retail electricity market&quot;\u00bb<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 309 <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v0309874-18#Text\" target=\"_blank\" rel=\"nofollow noopener\">On approval of the Transmission System Code&quot;\u00bb<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 310 <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v0310874-18#Text\" target=\"_blank\" rel=\"nofollow noopener\">On approval of the Distribution Systems Code&quot;\u00bb<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 311 <u>\u00ab<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v0311874-18\" target=\"_blank\" rel=\"nofollow noopener\">On approval of the Code of Commercial Electricity Accounting&quot;\u00bb<\/a><\/u>.<\/li>\n<li>Resolution of the National Commission for the Regulation of Energy and Utilities of June 12, 2018 No. 375&nbsp;<a href=\"https:\/\/zakon.rada.gov.ua\/laws\/show\/v0375874-18#Text\" target=\"_blank\" rel=\"nofollow noopener\"><u>\u00ab&quot;On approval of the Procedure for ensuring electricity supply quality standards and providing compensation to consumers for their non-compliance&quot;\u00bb<\/u>.<\/a><\/li>\n<\/ol>\n<p>We care about long-term relationships with our clients! If you need additional advice, please call us. Our specialists will contact you shortly and help you resolve your issues.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/article>\n<p><\/p><\/main><\/div>\n<\/div>\n<\/div>\n<div id=\"ast-mobile-popup-wrapper\">\n<div id=\"ast-mobile-popup\" class=\"ast-mobile-popup-drawer content-align-flex-start ast-mobile-popup-right\">\n<div class=\"ast-mobile-popup-overlay\">&nbsp;<\/div>\n<div class=\"ast-mobile-popup-inner\">\n<div class=\"ast-mobile-popup-header\">&nbsp;<\/div>\n<div class=\"ast-mobile-popup-content\">\n<div class=\"ast-builder-menu-mobile ast-builder-menu ast-builder-menu-mobile-focus-item ast-builder-layout-element site-header-focus-item\" data-section=\"section-header-mobile-menu\">\n<div class=\"ast-main-header-bar-alignment\">\n<div class=\"main-header-bar-navigation\">\n<nav id=\"ast-mobile-site-navigation\" class=\"site-navigation ast-flex-grow-1 navigation-accessibility site-header-focus-item\" aria-label=\"Site navigation\">\n<div class=\"main-navigation\">\n<ul id=\"ast-hf-mobile-menu\" class=\"main-header-menu ast-nav-menu ast-flex submenu-with-border astra-menu-animation-fade stack-on-mobile\">\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-254\">&nbsp;<\/li>\n<\/ul>\n<\/div>\n<\/nav>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0787bb8 e-flex e-con-boxed e-con e-parent\" data-id=\"0787bb8\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c9c0ef2 e-con-full e-flex e-con e-child\" data-id=\"c9c0ef2\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d1f41e elementor-widget elementor-widget-heading\" data-id=\"3d1f41e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Have any questions? Contact us for a consultation!<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d159bb e-con-full e-flex e-con e-child\" data-id=\"2d159bb\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46a70aa elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"46a70aa\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.energy-link-trade.com\/en\/contact\/#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Order a consultation<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Consumer information and regulatory documents We have collected all the necessary information so that each of you can learn about your rights and feel protected, because we understand how important it is for you to take care of your business, and not waste time searching for the necessary information. For your convenience, we have placed on this page a list of regulatory documents, [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/pages\/1169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/comments?post=1169"}],"version-history":[{"count":7,"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/pages\/1169\/revisions"}],"predecessor-version":[{"id":1378,"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/pages\/1169\/revisions\/1378"}],"wp:attachment":[{"href":"https:\/\/www.energy-link-trade.com\/en\/wp-json\/wp\/v2\/media?parent=1169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}